According to Antara, Indonesia’s aviation sector celebrates global recognition as two of its major airports — Soekarno-Hatta International Airport (CGK) and I Gusti Ngurah Rai International Airport (DPS) — have been named among the world’s best by the 2025 Skytrax World Airport Awards. Both airports are managed by PT Angkasa Pura Indonesia, operating under the state-owned enterprise PT Aviasi Pariwisata Indonesia (InJourney Airports).
According to Maya Watono, President Director of InJourney, airport transformation plays a crucial role in the growth of Indonesia’s aviation and tourism industries.
“Airports are the face of the nation. They must offer excellent service quality to leave a lasting first impression on visitors,” said Maya, as quoted by antaranews.com. “InJourney will continue to push for airport transformation so that all airports in Indonesia meet world-class service standards.”
The Skytrax awards were announced during the Passenger Terminal Expo 2025 in Madrid on April 9. Winners were chosen based on a global survey involving 13 million air travelers from over 100 countries. The evaluation covered 565 airports and took place between August 2024 and February 2025. Passengers were asked to rate their experiences at key service points including check-in, arrivals, transfers, shopping, security, immigration, and departure.
Soekarno-Hatta International Airport improved its standing, climbing from 28th to 25th in the World’s Top 100 Airports 2025. It also secured 3rd place in the Best Airports by Size (50–60 Million Passengers) category and ranked 9th among the Best Airports in Asia 2025.
In terms of service quality, Soekarno-Hatta also placed 10th for Best Airport Staff in Asia 2025 and 10th globally for Best Airport Immigration Services 2025. The airport received a Certified 4-Star Airport Rating 2025, an upgrade from its 3-star rating maintained since 2013.
Meanwhile, I Gusti Ngurah Rai International Airport in Bali also made strides in global rankings. It rose two positions to rank 72nd in the World’s Top 100 Airports 2025. Additionally, it was acknowledged as one of the best regional airports in Asia, earning 6th place in the Best Regional Airports in Asia 2025 category.
“This recognition aligns with our comprehensive airport transformation, which includes infrastructure improvements focusing on customer experience, ecosystem-based operations, world-class customer service, and technology as a key enabler,” stated Faik Fahmi, President Director of InJourney Airports.
Maya added that transformation across all 36 airports under InJourney’s management is ongoing, aiming to elevate passenger services. “The transformation covers premises, processes, and people, all powered by smart technology,” she noted, as reported by detik.com.
“Airport transformation is also key to addressing connectivity challenges,” Maya concluded. “This is essential as connectivity is a major driver of tourism growth. Improving it will expand access and increase Indonesia’s tourism appeal.”
Source: antaranews.com, detik.com
Special Photo Credit: via Koran-Jakarta
