The Directorate General of Immigration (Ditjen Imigrasi) under the Ministry of Immigration and Correctional Affairs has officially established 18 new immigration offices across Indonesia, a move aimed at improving access and service quality for both Indonesian citizens and foreign residents.
Acting Director General of Immigration Yuldi Yusman said the expansion reflects the government’s commitment to better serve regions with growing immigration demands.
“The creation of these new offices is our effort to enhance public service. We want to ensure that areas with significant immigration needs are well accommodated,” said Yuldi in an official statement in Jakarta on November 11, 2025, as quoted by Balans.id.
The decision aligns with the Ministry of State Apparatus Utilization and Bureaucratic Reform’s approval under letter No. B/1621/M.KT.01/2025 dated November 4, 2025. With the new additions, Indonesia now has 151 immigration offices nationwide, extending coverage from major urban centers to remote regions.
Nationwide Coverage and Improved Oversight
The newly added offices are spread across key provinces such as Central Sulawesi (Morowali), Central Java (Blora, Purworejo, and Tegal), Yogyakarta (Kulon Progo), West Nusa Tenggara (East Lombok), and Bali (Klungkung and Tabanan).
Additional offices in Java, Sumatra, Sulawesi, and Kalimantan ensure more balanced immigration services across the archipelago.
Beyond public access, Yuldi emphasized that the move will also enhance oversight of immigration activities, including permit issuance, inter-agency coordination, and law enforcement.
“With these new offices, we are confident that immigration services will improve and become more evenly distributed nationwide. Our goal is to strengthen service quality, supervision, and synergy across institutions,” he added.
This effort reflects Indonesia’s broader policy to build an efficient, transparent, and citizen-focused immigration system, ensuring that both locals and foreigners receive faster and more accountable services.
New Public Innovation: Community-Based Immigration Monitoring
Complementing the expansion, the South Jakarta Immigration Office launched a Public Immigration Complaint Post (Pos Pengaduan Keimigrasian) as part of a participatory monitoring initiative.
Head of the South Jakarta Immigration Office Bugie Kurniawan said the program aims to encourage public involvement in reporting potential violations of immigration laws.
“This complaint post is a form of innovation in public service and participatory oversight,” Bugie said on December 13, 2025, as reported by Antara.
Located at Kalibata City Apartments, the post allows residents to directly report suspicious activities involving foreigners who may have overstayed or violated residence permits. Bugie noted that the site was chosen due to the area’s high foreign population density.
He praised the internal team’s initiative, calling it a practical reflection of the ministry’s PRIMA values—Professional, Responsive, Integrity, Modern, and Accountable.
“The establishment of this post is a direct implementation of PRIMA values and the daily orders of Minister of Immigration and Correctional Affairs Gen. (Ret.) Agus Andrianto,” he added.
The initiative underscores the ministry’s approach to human-centered and tech-driven immigration oversight, relying on cooperation between the public, law enforcement, and property managers. Officials hope it will serve as a model for community-based monitoring in other regions.
The creation of 18 new immigration offices and the launch of the public complaint post mark an important step toward better governance and security oversight. These efforts aim to deliver faster, more accessible, and technology-driven services for both citizens and expatriates—reflecting Indonesia’s commitment to professional and inclusive public service.
Sources : AntaraNews, JawaPos
Feat Image : via South Jakarta Immigration Office
