Tempo is reporting that Lombok International Airport, also known as Zainuddin Abdul Madjid International Airport, has been named as having the best services based on the Customer Satisfaction Index (CSI) 2024 survey conducted by the Indonesia National Air Carriers Association (INACA).
Five other airports managed by PT Angkasa Pura Indonesia or InJourney Airports have also achieved the best airport service predicate. These are Soekarno-Hatta Airport in Tangerang, Yogyakarta International Airport, Sultan Syarif Kasim II Airport in Pekanbaru, Raja Haji Fisabilillah Airport in Tanjung Pinang, and Frans Kaisiepo Airport in Biak.
According to Tempo, this award is a recognition from stakeholders for the service standards at Lombok Airport. “This will definitely further encourage us to continuously strengthen our commitment to provide the best service at Lombok Airport,” said the General Manager of PT Angkasa Pura Indonesia at Lombok Airport, Barata Singgih Riwahono.
The CSI-INACA award is INACA’s recognition of the airport’s service performance as measured by the Customer Satisfaction Index (CSI). INACA’s CSI assessment is held annually. In the 2024 CSI assessment, Lombok Airport successfully achieved a CSI score of 4.85 on a scale of 1-5,” he said.
Tempo says the CSI assessment is conducted by surveying five groups of airport stakeholders: passengers, flight attendants, airlines, airport business partners, and cargo and logistics operators. In addition to measuring the Customer Satisfaction Index, the assessment also aims to gather information, feedback, and complaints from service users, which will then be used as a basis for improving and enhancing airport services.
AP I expresses its gratitude to all airport stakeholders who have supported Lombok Airport’s every effort to provide excellent service. The results of this measurement serve as an evaluation and motivation for us to continue to make sustainable improvements to create a memorable service for all airport service users,” said Barata Singgih.
Source: Tempo
